Royal Wolverhampton NHS Trust

West Park Surgery

Park Road West, Wolverhampton WV1 4PW
Telephone: 01902 422677
  • Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
Friends and Family Results

Friends and Family Results

Friend and Family Test Results: April 2015 - March 2016

During this time we have had 126 responses to our Friends and Family tests, of which 100 patients were Extremely Likely to recommend the practice to Friends or Family, 25 were Likely and 1 neither likely nor unlikely.

When asked how patients would  prefer to find out about the services that we offer here at the practice? These are the responses we received.

  • At Reception 55
  • Practice Leaflet 17
  • Back of Prescription 16
  • Website 24
  • E-mail 15
  • NHS choices 9
  • SMS text Message 21

Perform well in all aspects - under perceived difficult circumstances
My Doctor (Dr Taylor ) is Excellent
A wonderful service and the nurse if very caring and helpful
Great Service
Prompt, efficient & Professional care
courteous staff and efficient expertise
they really look after me - personal service
I find the practice very helpful
Excellent service over many years
Excellent GPs and all staff
Friendly and caring staff
Efficient and Friendly staff - Appt within acceptable time limits
I love to come here, because am well cared for and am happy with the service here
The professional approach by all involved and helpfulness
20 years of excellent services
Good Appointment system - quality of service
Nice people very good service
Reception very friendly and helpful
Good quality of service generally
Sometimes difficult to make an appointment when at work
Excellent service from everyone, Best Surgery in town!!
Superb Service and lovely caring staff
Friendly Efficiency
Always received very good treatment
Quick and Painless
Friendly Practice
I have been very pleased with the treatment that I have had here
Always on time and friendly
Always on to you do a good job
Very useful and informative medical
good service, Excellent Medical staff
Always treated with care, appointment system good
The practice is extremely patient centred, staff very supportive, caring and make time for you as a patient. Reception staff very encouraging. Doctors professional and accessible. Nurse patient focused and caring.
Professional and through nurse and Doctors
Extremely friendly and professional
Friendly, Good Advice, Good Timing (not a long wait)
Prompt Appointment
Always have had good friendly advice, Staff extremely helpful
I find this a very good Doctors
Very good service
Dr Taylor & Cam have managed to maintain high standard of services despite current pressures & reception staff are excellent
Because Doctors listen and take action
Prompt caring personal service
Dr Taylor and Cam are ideal exception of what a GP service should be. Supported by Helpful or friendly staff
I feel very at ease with my GP
Quality of service
Staff who are polite, helpful and listen
Good service with a smile
Prompt attentive service
good efficient service compared to previous Doctor
It’s a very friendly place
Quick and efficient, friendly
Great Care
Local Doctors, not long to wait to book appts
Very Good Doctors
Very good Practitioners
Excellent services from both Doctors and Reception
We have always had very good service
All staff are friendly , polite extremely helpful and understanding,
try and arrange things for when you want them in a professional manner
Service Very good
I am very pleased with the way I am treated
Good Doctors
I've always found services very well conducted
Friendly efficient no problems with appointments
Excellent Doctors, kind, sympathetic office staff
Excellent reception staff, first class doctors
The staff are very friendly and will do everything possible to help
Appointments given promptly when needed
Always had good treatment
Good and friendly service, fantastic, very helpful
Excellent manner of the practice nurse
Very good to have check up
Easy access, sympathetic support and helpful knowledge
Very friendly and informative
Good Service
Always 100% friendly - made to feel you make time to listen, reception staff and Doctors
Efficient, Helpful Positive, very Friendly
Professional and Friendly surgery
Good GPs, Friendly and efficient reception, made to feel welcome